Leading Practices
SDD customers represent the leading commercial property management and hospitality firms in the world. These commercial property owners and managers are developing and pursuing a wide range of voice and internet related leading practices.
- Centralize Communications Technology. Property managers are eliminating multiple small systems once distributed across multiple properties. They are leveraging the value of their internal networks and the Internet to consolidate system capabilities into a single in-house or third party hosted solution. How ...
- Standardize Telecommunications Cost and Revenue Management (Regardless of Diverse On-Premise Technologies). Property managers are consolidating telecommunications monitoring, analysis, and management activities across one or many properties and across one or many communications infrastructures. They are establishing a single standard reporting and analysis structure that is enabled by a single technology toolset. How ...
- Shift Staff Attention Away From Detecting Telecommunications Problems. Property managers are shifting staff attention away from monitoring and analysis of telecommunications infrastructure and are instead leveraging tools and services to better illuminate, measure, and justify pursuit of problems and opportunities. How ...
- Reduce Problem Resolution Cycle Times. Property managers are reducing costs and revenue losses by shorting the cycle time between a telecommunications problem's occurrence and its resolution. They are achieving this reduction by integrating both technology and analysis processes for the rapid monitoring and initiation of action. How ...
- Converge Voice and Internet Services. Property Managers are managing switched voice, voice over Internet, and broadband internet services from a single billing and provisioning platform. They seek a single enterprise pricing strategy regardless of diverse technologies across multiple properties. How ...
- Telecommunications Service Personalization. Property Managers are personalizing voice and internet service content and pricing based on their total relationship to visitors and guests. Property Managers leverage their unique guest relationships and low cost structures to compete profitably with consumer telecommunications providers. How ...
- Consolidate Interface Monitoring and Management. Property managers are minimizing interfaces and system integrations as both a cost and a point of failure. They are seeking middleware solutions that standardize interface management and provide a single platform for monitoring and management across one or many of those properties. How ...
- Make Your Software A Service. Property managers are licensing software as an ongoing service which includes embedded vendor services. Property managers increasingly understand that their vendors are in some cases best positioned to extract full value from the systems that they create and operate. How ...
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